Privacy Policy

We (also referred to as “We”, “Us”, or “Our”) are committed to safeguarding your personal data and your privacy.

This Privacy Policy is intended to explain how we collect and store the information you provide through the Helder Flowdex website (the “Website”).

We will defend these principles:

• To ensure transparency about how we collect and process your personal data:

We aim to empower you to make informed choices about the use and processing of personal data. That is why we created this website. To achieve this, we use various methods and processes to provide you with relevant information on how personal data is used.

If we determine that you require specific details, we will share them with you on the appropriate date and time.

We are happy to answer any questions and provide any clarification you may need regarding limitations imposed by law. You can reach us via email at: info@helder-flowdex.com

• Personal data will be used solely for the purposes outlined in this policy.

We may process Personal Data for various purposes, including providing the website and connecting you with third-party trading platforms (the 'Services'); improving the site; protecting our rights and interests; maintaining and delivering the Services; complying with legal and regulatory obligations; and conducting administrative and business activities to support the provision and use of the Services.

We also process personal data to gain a clearer understanding of your preferences and needs.

• To access key tools for protecting and exercising your personal data rights:

To support the exercise of your rights, we have robust processes in place. Contact us at any time to request access to your personal data. We can amend or delete it, and stop using it for specific purposes or altogether. We can also transfer your information to you or to a third party. We will strive to accommodate your requests.

• Safeguard your personal data:

Although we cannot guarantee the absolute security of your personal data, we remain committed to continuously applying a wide range of measures and techniques to keep your personal data protected at all times.

Our privacy and security policy is comprehensive.

1. The Scope?

This policy explains the types of personal data the company collects about natural persons and how it processes that data, shares it with third parties, protects it, and more.

This Policy concerns information that relates to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly or indirectly, alone or in combination with other information we hold or are able to access.

The Policy defines 'processing' as any operation that involves the use or collection of personal data. This includes the handling, organisation, and storage of personal data.

Our services are intended for a general audience and are not designed for anyone under the age of 18. We do not knowingly collect, request, or store information from any person under 18 years old, and we do not knowingly allow such individuals to access or use our services. If we become aware that we hold information about a child, we will erase it as quickly as we can.

2. What personal data do we hold about you?

When you use our services or channels, or visit our website, we collect personal data. In some cases, we may ask you to provide this information directly. In others, we obtain it by analysing how you use our services and channels, or by receiving it from our trusted third-party partners.

3. No obligation to provide personal information to the company and its potential consequences.

You are not obliged to provide us with any personal data. However, in some situations, if you choose not to do so, we may be unable to deliver certain services. This could also prevent users from accessing the website.

4. What types of personal data can we collect? When you visit our website, we may collect the following personal information:

This includes information about your online activity log, traffic data (such as your IP address and the date and time of access), the language you use, software crash logs, the type of browser used, as well as information about the device you use. The information we collect is not personal data and cannot be used to identify you.

Personal Data We receive from you: Any personal data you choose to provide to Us at your discretion when you connect to a third-party online trading platform through Us.

Personal information you submit directly to third-party platforms to facilitate transactions: this includes your full name, address, telephone number, and email address.

5. The legal bases and purposes for processing personal data

Your personal data is processed by the Company for the purposes set out in this section, in accordance with the applicable legal bases.

Without a legal basis, the company cannot process your personal data. The legal grounds on which the company may process your personal data are:

• You have given your consent to the processing of your personal data for one or more purposes. This applies when you submit personal information via the website so that we can transfer it to a third-party trading platform.
• The Company or a third party may need to process data to pursue their legitimate interests. For example, this can be necessary to improve our services or to defend against legal claims.
• Processing is necessary to comply with a legal obligation.

Contact us by email for more information about the processing required to protect legitimate interests.

Below is a list of reasons and legal bases on which we may use the information you provide to us. Personal data.

6. Transfer of Personal Data to Third Parties

The company may also share personal data with third-party service providers that support us, such as hosting and storage vendors, IP address processing services, and user experience analytics.

You may also ask us to share certain personal data about you with third-party trading platforms. In such cases, we will provide the personal data you have given us to those third-party platforms. The processing of your personal data is governed by their privacy policies. Your personal data may be shared with multiple trading platforms.

The Company may share personal data with affiliated entities or business partners. This can provide the Company with the resources needed to enhance and improve the products and services it offers to its customers.

When necessary to safeguard the rights of third parties or assets, The Company is permitted to disclose personal data to regulatory, local, law enforcement, or other competent authorities.

We may also share your personal data with potential investors or buyers, or with lenders to the company or any other company within our group of companies if such a transaction takes place (including the transfer or sale of assets belonging to the company or any other company within the group of companies), or as part of any merger, restructuring, consolidation, or bankruptcy of the company or any other business within the group.

7. Cookies and Third-Party Services

We may use third-party services, including advertisers on our website and analytics providers. These third parties may also use cookies or similar technologies.

Cookies are small text files that are stored on your device whenever you visit or use this website. They collect information about your preferences and browsing behaviour to enhance your experience, remember your settings, and tailor the products and services you see to your interests. Cookies are also used for statistical and analytical purposes.

Some of the cookies we use are session cookies. They are temporarily stored on your device and last only for a short time, until you close your browser. Other cookies are persistent. Persistent cookies stay on your device for a period after you close your browser. They are used to help the website recognize you as a returning user and to make it easier for you to come back to the site.

Types of cookies:

We may use them based on their intended purpose:

Cookies are blocked or deleted

To block or delete cookies, adjust your browser's settings. Below are links to guide you through the process for several popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

However, please note that some or all website functions and features may not work as expected if this occurs.

ONLINE TRACKING NOTICE

The Company will retain your personal data for as long as necessary to fulfill the purposes of processing described in this policy, or for longer periods as permitted by applicable laws, regulations, policies, and orders.

We will share your information with third-party trading platforms for 12 months. If you consent, we will continue to share your data for an additional 12 months.

We regularly review the Personal Data we retain to ensure it is no longer required.

9. Transfers of personal data to a third country or an international organization

Your personal information may be transferred to other countries (i.e., to a third country other than your country of residence) or to international organizations or jurisdictions. Company takes all necessary measures to protect the personal data you provide and to ensure that data subjects can exercise their rights and obtain effective legal remedies.

These protections and safeguards are available to all residents of the EEA (European Economic Area).

• Transfer to a third country or an international organisation that the European Commission has determined ensures an adequate level of protection for personal data, in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”)
• The transfer is made pursuant to a legally binding and enforceable agreement between public entities or authorities, in accordance with Article 46(2)(a).
• The transfer was carried out in accordance with the European Commission’s Standard Contractual Clauses adopted under Article 46(2)(c) of the GDPR. The Clauses adopted by the European Commission can be viewed at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

The Company can provide details of the security measures it uses to protect your personal data when it is transferred to third countries or international organisations. Please email us at info@wealthwaydigital.uk

10. Protection of Personal Data

We have implemented appropriate organizational and technical measures to protect personal data. This includes preventing the accidental or unlawful destruction, loss, or alteration of personal data.

We cannot guarantee or warrant that the security of your personal data will be free from error. We also cannot be held liable for any non-material, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, without limitation, disclosures resulting from transmission errors, unauthorised access by a third party, system vulnerabilities, or any other causes beyond our control.

In the event of legal or other obligations beyond our control, we may be required to disclose personal data about you to third parties, such as public authorities. In these situations, we cannot control how those third parties protect your personal data.

Transmitting personal data over the internet is never completely secure. Accordingly, The Company cannot guarantee the security of personal data you send to us online.

11. Hyperlinks to websites operated by third parties

Links to third-party websites and applications are provided on this website. These sites and apps are not under the company’s control. We are not responsible for their collection or processing of personal data. This Policy does not apply to activities conducted on those sites or apps.

When you visit any third-party websites or apps, we recommend that you read their privacy policies before deciding to access or use them. We also advise doing so before providing any personal data to them.

12. Amendments to this Policy

This policy may be updated at any time. If we make changes, we will notify you by posting the updated policy on our website. For significant modifications, we will also aim to inform you through appropriate channels and will publish an announcement on our website. Unless explicitly stated otherwise, any amendments will take effect upon publication of the revised policy.

13. Your rights regarding your personal information

You have the right to ask us to verify the accuracy of the personal data collected about you, rectify any errors, and delete any personal data we do not require. You may also restrict the scope or types of processing of your personal information.

If you are an EEA resident, please refer to this page:

These rights are available to you with regard to the information you provide to us about your personal data. To exercise these rights, you may submit a request by sending an email to the address below.

Access rights

The Company can verify whether personal data are being processed about you. If they are, you have the right to access your personal data.

The Company will provide an electronic copy of the personal data currently being processed and may charge a reasonable fee for any additional copies. If you request it, the data will be made available electronically.

The right to access personal data may not override the rights and freedoms of others. If a request would adversely affect another person's rights or freedoms, the company may refuse to comply or limit the scope of its response.

Right to rectification

The Company has the right to rectify inaccurate personal data. You have the right to request that any incomplete personal data about you be rectified, taking into account the purpose of processing.

Right to Erasure

The following reasons are applicable: (a) personal data are no longer required for the purpose for which they were collected or processed; (b) you withdraw your consent and there is no other legal basis for processing; (c) you object at any time, on grounds specific to your situation, to processing based on legitimate interests pursued by us or by a third party; (d) personal data have been unlawfully processed; or (e) personal data must be erased to comply with the company’s legal obligations.

This right does not apply where processing is necessary (a) to comply with a legal obligation imposed by European Union or Member State law; or (b) to establish, exercise, or defend legal rights.

Processing restrictions

If you are concerned about the accuracy of your personal data, you can ask the company to restrict the processing of your personal data.

If you request restriction of processing of your personal data, such data may only be retained with your consent, to establish, exercise or defend legal claims, to protect the rights of another natural person, or for reasons of significant public interest within the European Union or a Member State.

Right to Data Portability

If processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the legal right to access and review the personal data you have provided to the company.

You are entitled to request that your personal data be transferred directly from the company to another controller, where technically feasible. Your rights under the right to erasure do not change as a result of exercising your right to data portability. The right to data portability does not affect the rights or freedoms of others.

Right to challenge

You have the right to object at any time to the processing of your personal data based on legitimate interests pursued by the company or a third party. This also applies to profiling based solely on those legitimate interests. If we can demonstrate compelling legitimate grounds for processing that override your rights, freedoms, and interests, or if the processing is necessary for the establishment, exercise, or defence of legal claims, we may continue processing your personal data.

For direct marketing, you have the right to object at any time to the processing of your personal data.

Right to decline consent

You may withdraw your consent for us to process your personal data at any time. This will not affect the lawfulness of any processing that relied on your consent prior to its withdrawal.

You have the right to file a complaint with your supervisory authority.

You may lodge an appeal with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of personal data within the European Union.

The laws of the European Union and of the Member States may limit your rights relating to your personal data, as detailed in this section 13.

We will provide the requested information in accordance with your rights under section 13 of this agreement within one month of receiving your request. If necessary, this period may be extended by up to two months, depending on the nature and number of requests. Within one month of receipt of your request, we will notify you of any extension and the reasons for it.

Provided this does not conflict with the provisions of Section 13 of the law, the information you request under your Section 13 rights will be provided free of charge. If a request is unfounded or excessive, particularly if repeated, we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also decline to act.

If we have any doubts about the identity of the individual who submitted your request, or of the person making the request, the company may ask you to provide additional information to verify your identity.